About Mosaic (FAQs)

Mosaic replaces the outdated financial platform with a modern, cloud-based solution that improves efficiency, security, and user experience.

Go-live is scheduled for the week of January 18^th, 2026.

Commonwealth agencies will experience streamlined workflows, integrated financial functions, support for data-driven decisions, and reduced maintenance costs.

Continuing with our current system, MMARS, has the potential to increase security risks, limit functionality, and could lead to higher overall operating costs.

Go-live is the official transition when end-users begin working in the new system (Mosaic) and the legacy system (MMARS) is retired.

The transition will occur mid-January 2026 over the Martin Luther King Jr. long weekend. Users will complete their work in MMARS going into the weekend and will open their work in Mosaic the following week.

Key features within Mosaic include single sign-on, configurable dashboards, a global search bar, role flexibility, accessibility tools, and document upload capabilities.

Yes, Mosaic consolidates multiple legacy processes within MMARS into one unified platform to eliminate duplication and manual tracking.

Yes, the solution is designed for government operations and supports accounting, procurement, and reporting needs out of the box without customizations.

Users will see new workflows, navigation, and digital forms that simplify day-to-day tasks while improving compliance.

All current transactions and over 3 years of historical data will be migrated to Mosaic. The legacy system will remain available in read-only mode for reference.

There are no immediate changes expected for VendorWeb. A new vendor application will launch later and additional details will be shared when available.

Training begins in mid-November with Foundation courses becoming available for end-users November 19th. All current MMARS users will receive email notifications with enrollment details.

Training will be role-based and include job aids, eLearning, instructor-led sessions, videos, and in-application support.

To supplement agency training resources, BEST will be hosting live sessions and practical exercises to reinforce new processes and tools throughout December and January.

In-application support will include job aids and instructional videos. Job aids will be available in PowerDMS through Quick Links, and videos will be embedded in Mosaic and accessed through the application assistant.

Yes. Existing recorded demonstrations and short videos are available in the CTR Learning Center.

The BEST Behind the Screens series will resume in December and include interactive demonstrations of Mosaic features and Ask the Expert Spotlights. Invitations to live sessions will be shared with MMARS users via email and recordings will be posted to the CTR Learning Center.

Minimal downtime is expected during the cutover weekend. Key dates will be communicated in the weeks ahead of go-live.

After Mosaic goes live, MMARS will be available in read-only mode for historical reference.

A dedicated help desk will be available via phone and email to support users. Further details on accessing these resources will be available in January.

The BEST Program and Office of the Comptroller will provide Mosaic support through both phone and email channels.

Yes. The support team will be trained and engaged in testing to build familiarity with common user scenarios for various Commonwealth agencies.

Ongoing technical support, performance monitoring, and periodic updates will maintain system stability.

Updates will follow a planned release schedule to introduce new features and maintain compliance.

Success will be measured by efficiency gains, accuracy improvements, and user feedback collected post-launch.