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Waterfalls of Western Massachusetts

The Commonwealth must modernize its applications to ensure vital functions will continue to be supported and improved in the future.

The BEST Program ​will replace two 20-year-old Financial and Human Resource applications used by all state agencies:

The introduction of Software as a service (SaaS) solution and modern technology stressing configuration over customizations will allow the Commonwealth’s investment in BEST to maximize the benefits of efficiency, process improvement, risk controls, data analytics, management tools, employee and resident experience, and other quantifiable and qualitative benefits.