The Commonwealth must modernize its applications to ensure vital functions will continue to be supported and improved. The BEST Program is taking a phased approach to modernization.
In Phase 1, the BEST Program replaced the Massachusetts Management Accounting and Reporting System (MMARS) with Mosaic, a modern Software as a Service (SaaS) solution.
As part of Phase 2, the BEST Program is working on the long-term replacement of the state’s payroll system and Human Resources/Compensation Management System (HR/CMS). This work includes implementing Workday, a modern, cloud-based SaaS solution that will make everyday HR and payroll tasks simpler and more accessible.
By adopting modern SaaS solutions that prioritize configuration over customization, the Commonwealth will maximize its investment in BEST by driving efficiency, improving risk controls, and elevating the experience for both employees and residents
Current HR/CMS Risks and Challenges
- Built on aging software that is more than 20 years old, highly customized, and not easily upgraded to a newer software version.
- Highly complex from a data architecture perspective (over 200 data interfaces, use of 3rd party tools).
- Not keeping pace with modern improvements in functionality, usability, and cyber-security.
- In a state of deferred maintenance, leaving the Commonwealth with aged and underperforming technology that is lacking in both functionality, usability, and security.