The BEST Program aims to transform the policies, processes, and systems that support financial and human resource operations across more than 157 Commonwealth agencies.
- Enhance Business Operations: Implement better business processes, workflows, and self-service options.
- Modernize Technology: Replace aging 20+ year-old, highly customized systems with modern cloud software to streamline daily processes, maximize efficiency, process, risk controls, data analytics, and management tools.
- Transform the Day-To-Day User Experience: Improve real time access to data and enable the Commonwealth to become a truly data-driven enterprise.
- Implement Best Practices: Expand core functionality while improving transparency and accountability.
- Fortify Security: Strengthen the core systems that support financial and administrative transactions.
- Increase Cost Effectiveness: Reduce the need for physical servers and shift software maintenance and upgrades to the SaaS provider, lowering infrastructure expenses and optimizing staff time.