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The BEST Program Management Office (PMO) provides leadership, coordination, and oversight to support the successful implementation of the Commonwealth’s enterprise transformation. The PMO guides program activities, manages key milestones and deliverables, and works closely with agencies and stakeholders to ensure alignment with program goals, priorities, and timelines.
Program Manager
Helen keeps the BEST Program moving forward, outlining program tasks and milestones, meeting with the team members individually each week, reviewing deliverables, and thinking 3-6 months in advance of what needs to be done and by whom to get the program to the right place. This includes meeting with agencies to brief them on the program and the work being done.
Phase 2 Project Manager
Michael helps lead the complex migration of the Commonwealth’s core Payroll/HRM systems to the new Workday Saas solution. He brings a comprehensive understanding of state government dynamics, effectively leveraging internal resources to design and implement critical initiative like in the BEST Program.
Business Lead, Payroll
Tryntje plays a central role in guiding payroll transformation. With experience spanning higher education, statewide operations, and enterprise modernization, Tryntje brings a unique perspective to public-sector leadership, combining operational expertise, strategic thinking, and a commitment to continuous improvement and effective government service.
Director of Strategy, Applications & Research Human Resources Division
Jean-Louis oversees the Commonwealth’s human capital management and analytics applications.
Solution Technical Lead and Deputy Program Manager
Matthew is the BEST Deputy Program Manager and technical solution lead responsible for the overall program technical solution and teams supporting Phase 1 and Phase 2.
His responsibilities include management and oversight of: Project Management, Architecture Review Board, solution architecture, technical deliverables, technical Vendor engagement, Maintenance and Operations, Product Management, Tenant Management, and coordination with BEST Quality Assurance and Testing teams.
He is also responsible and has oversight of the Data Conversion, Integration, Security, and Reporting delivery, as well as planning and technical alignment with the CIW business solution.
Quality Assurance Director
Kevin focuses on all aspects of Quality Assurance (QA) and Software Development Life Cycle (SDLC) methodologies and directs a team of three Quality Leads and five software testers.
Technical Lead
Darrel serves as the Technical Lead for the BEST Program coordinating activities for the conversion of the current systems data along with the interfacing to the new SaaS solution. Serving the Commonwealth of Massachusetts as a senior project manager, Darrel has contributed to some of the Commonwealth’s largest technology initiatives.
Sr. Enterprise Data & Information Architect
Dhana serves as the Data Architect for the BEST Program, leading the Data Analytics and Reporting workstream, a critical component of the financial application’s modernization. He is spearheading the development of a transformative reporting and analytics framework that will enhance user interaction with dynamic reports and executive dashboards. His role is pivotal in ensuring that the new system not only meets but exceeds the analytical and reporting needs of all stakeholders, driving informed decision-making across the Commonwealth.
Organizational Change Management Lead
Quality Assurance Director
Abbas supports organizational change management for Phase 2 of the BEST Program, focusing on agency engagement, collaboration, and readiness for the Commonwealth’s transition from HR/CMS to Workday.
Working closely with Agency Transformation Partners, agency leadership, Functional Leads, Subject Matter Experts, and Change Agents, Abbas helps strengthen communication, address agency-specific needs, and prepare agencies and employees for change. [Name] is committed to building strong partnerships and supporting successful, sustainable Workday adoption across the Commonwealth.
Training Lead
Laurana leads training for the BEST Program, overseeing the development and delivery of training resources to prepare employees, managers, and administrators for the transition to new systems and processes.
Communications Lead
Katherine leads communications for the BEST Program, overseeing the development and delivery of communications that inform, engage, and support stakeholders throughout the program. She works to ensure consistent messaging and keep employees informed as the Commonwealth advances its modernization efforts.
