Points of Contact

Arching Pink Wooden Bridge and Reflections over the pond at Elm Park in Worcester, Massachusetts. Tranquil Sunset Landscape over the Mirror Like Lake

The role of POC is to support communications, information dissemination and on-going feedback between the BEST Program and their agency. POCs also support the following activities:

Keep your Agency’s Leadership Team updated on the status of the program.
Provide the BEST Program Management Office (PMO) with any feedback from your Leadership or staff that would help the program better address your Agency’s concerns.
Be kept aware of planned program meetings with your Agency staff.
Assist the program by directing us to appropriate parties when the program needs specific information or involvement from your Agency.

Technical Points of Contact

The role of TPOC is to support the coordination of input on specific information about the Commonwealth’s systems and how their agency utilizes them. TPOCs also support the following activities:

Provide information regarding current financial system interfaces to MMARS.
Provide information on reporting, data analytics and business intelligence needs of the Agency, both current and in the future.
Keep the BEST Program informed about Agency technology initiatives that may affect the BEST Program.
Assist the program by directing us to appropriate parties when the program needs specific information or involvement from your Agency on technical issues.
Work with the BEST program to ensure that the Agency’s unique data and system security needs are met.